LANTERNCOVE SHIPPING & DELIVERY GUIDE

Shipping Costs

• Standard Shipping: $15 flat rate, or FREE for orders over $150*
• Express Shipping: $18 flat rate
• Direct Freight Shipping: $18 flat rate

*Orders containing Liquid Fragrance are not eligible for free or express shipping and will be sent via Direct Freight.

Dispatch Times

• Orders are dispatched Monday–Friday (AEST/AEDT)
• Most orders ship within 2 business days
• During peak periods, dispatch may take up to 5 business days
• You’ll receive a shipping confirmation email with a tracking number once your order is on its way. Tracking updates may take up to 1 business day to appear.

Delivery Method

• All orders are delivered without a signature and may be left in a secure place at your delivery address
• Please ensure your delivery address is safe and accessible
• Lanterncove is not responsible for parcels lost or stolen after being marked as delivered

Estimated Delivery Times

Standard Shipping (from dispatch):

• NSW & ACT: 2–5 business days
• QLD & VIC: 1–6 business days
• SA: 4–7 business days
• TAS: 6–8 business days
• NT: 5–8 business days
• WA: 7–11 business days

Express Shipping (from dispatch):

• NSW & ACT: 1–2 business days
• QLD, SA, VIC & TAS: 2–3 business days
• NT: 3–4 business days
• WA: 3–5 business days

Express Shipping is not available for Liquid Fragrance, Refills, or EDPs over 5mL.

Direct Freight Shipping

• Applies to orders containing Liquid Fragrance
• Flat rate: $18
• Not eligible for free or express shipping
• Cannot be delivered to PO Boxes or Parcel Lockers
• Delivered without a signature to a safe place
• Allow 1 extra business day for delivery on top of standard timeframes
• If delivery is unsuccessful and the order is returned, Lanterncove will contact you to arrange redelivery or a refund minus shipping costs

Lost or Stolen Parcels

If your tracking says “Delivered” but you haven’t received your order:

1. Check around your property (front porch, letterbox, garage, or other safe spots)
2. Ask household members or neighbours if they received it
3. If you still can’t find it, contact us at info@lanterncove.com.au

Please note: Lanterncove cannot accept responsibility for parcels that were left in a safe place and go missing.

Changing Your Delivery Address

If your order hasn’t been shipped yet, we can update your delivery address:

• Email: info@lanterncove.com.au
• Phone: 07 559111 88 (Mon–Fri, 9:00am–4:00pm AEST)

Once an order has been dispatched, we cannot change the delivery address.

International Shipping

Lanterncove currently ships within Australia and New Zealand only through this website.

LANTERNCOVE RETURNS GUIDE

At Lanterncove Fragrance House, we want you to love your purchase. If something isn’t quite right, we’re here to help.

Change of Mind

We accept change-of-mind returns within 30 days of dispatch, provided the item is unopened, sealed, and in its original condition.

Please note that return shipping costs are the responsibility of the customer and original delivery fees are non-refundable.

Incorrect Item Received

If you receive the wrong product, please contact us and we will arrange to send the correct item or provide a refund.

Damaged or Faulty Products

If your item arrives damaged or faulty, please reach out to us and we will arrange a replacement or refund, depending on the situation.

Packaging Damage

We do not offer refunds or replacements for packaging damage only if the product inside is unaffected.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a faulty product or a dispatch error.

Refunds

Once your return is received and approved, refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Lost Returns

We recommend sending returns with tracking and proof of postage, as Lanterncove Fragrance House cannot be responsible for items lost in transit without tracking.

Requesting a Return

To start a return or refund request, please contact us at:

📧 info@lanterncove.com.au

Please include your order number so we can assist you as quickly as possible.

LANTERNCOVE PRODUCT GUIDE

Burn Times

Our candles are crafted to last as long as possible under ideal conditions:

• 350–411g candles: up to 80 hours
• 200–255g candles: up to 65 hours
• 180g candles: up to 20 hours
• 70g candles: up to 8 hours

Please note that burn times can vary depending on several factors, including:

• How well the wick is trimmed and centred
• The length of each continuous burn (longer burns can cause faster wax evaporation)
• Placement of the candle (air-conditioning, drafts, and temperature can affect burn times)
• The age of the candle

For the best performance, always follow the included burning instructions.

Wick Care

Yes – trimming your wick is essential. As the wax melts, the wick effectively grows longer. Before each burn, trim your wick to 6–7mm and make sure it is upright. This ensures an even, clean burn and helps maintain fragrance throw.

Why Do Some Fragrances Feel Stronger Than Others?

Fragrance strength can vary based on:

• The style and construction of the fragrance by the perfumer
• The notes and their concentration in the blend
• Your environment, mood, and even time of day

Some fragrances are soft and build gradually, acting like a gentle backdrop in your room (often powdery or musky). Others are bold and vibrant, designed to be immediately noticeable, with citrus, caramel, or tropical notes that command attention.

Burning Guidelines

• 1–4 hours per burn: Burning less than one hour may cause tunnelling, leaving wax unmelted around the edges and reducing fragrance. Burning longer than four hours can overheat the glass and affect wick performance.
• Stop at 10mm wax remaining: Leaving at least 10mm of wax helps prevent the glass from becoming too hot or cracking.

Black Residue on the Glass

If you notice black soot around the rim of your candle jar:

• Trim the wick to 6–7mm between burns or after a long continuous burn (2+ hours)
• Wipe the jar clean with a dry paper towel

Proper wick care ensures a clean burn, even fragrance distribution, and prevents carbon residue from forming.

LANTERNCOVE ORDERS AND PAYMENTS GUIDE

Can I use more than one promotional code on my order?

At this time, only one promotional code may be applied per order.

What currency are prices listed in?

All prices on our website are in Australian Dollars (AUD).

Which payment methods do you accept?

We happily accept:

• Visa
• Mastercard
• PayPal
• ZipPay
• Afterpay

Will my order include an invoice?

We have moved to a paperless system and do not include invoices with deliveries.

If you need a tax invoice, please email us at
info@lanterncove.com.au with your order details.

I’m sending my order as a gift – will it include prices?

Your order will be gift-ready! Lanterncove does not include invoices in the package, so your gift remains a delightful surprise.

Do you offer gift wrapping?

Yes! A Gift Box service is available at checkout for the perfect finishing touch.

How do I use a gift card?

Gift card codes can be entered at checkout.

If you need assistance applying your gift card, please contact us at
info@lanterncove.com.au.

I ordered the wrong product – what can I do?

If your order has not yet been dispatched, we can cancel it and issue a refund so you can place the correct order.

Please email us at info@lanterncove.com.au or call
07 5591 1888 (Mon–Fri, 9am–4pm AEST) for assistance.

Why can’t I select express shipping at checkout?

Express shipping is only available for orders without Eau de Parfum or certain diffusers, as these products are sent via Direct Freight using standard shipping. Other items are shipped via Australia Post with standard or express options.

Can I change my delivery address after ordering?

Once your order is placed, we begin processing and packing to get it to you as quickly as possible.

If your delivery address was entered incorrectly or is incomplete, please:

• 📞 Call 07 5591 1188 (Mon–Fri, 9am–4pm AEST)
• ✉ Email info@lanterncove.com.au if outside business hours

We’ll do our best to update your address before your order has been dispatched.

Alternatively, you can view our full contact details including address, phone number and email here:

View Contact Details →